![]() Ollie Black Limited Edition Art Refresh 1 If you are returning one of your items, and need to know the weight of the package to create your shipping label, please use this guide: Product Name Robot/Accessory Weights for RMA Shipments If your Sphero is misbehaving, please contact our support staff at experts can troubleshoot the challenge you’re encountering, and if a defect is discovered, we’ll make sure you have an operational product as quickly as possible. Sphero has a 12 month warranty that covers factory defects. If your order has not already been charged and sent to our warehouse for shipping, we will be happy to edit your address.įeel free to check the status of your order at any time, here: What is Sphero’s return policy? The email address associated with the order.Sphero Store order # (check your inbox for your order confirmation email).To change your shipping address, please email the following details to New Shipping Address Depending on whether your product is in limited quantity or not, you may have either minutes or days to make this change. If you placed an order on our online store ( ), you can change your shipping address up to the point when your payment method is charged. Haven't received an email with your tracking yet? Follow the link to view the status of your order: How do I change my shipping address? You will receive tracking information as soon as your Sphero order starts its journey to your door. Depending on demand, it may be up to a few weeks before your order ships. If you purchased a Sphero product that is currently in limited quantity through, your place in line has been saved, and as soon as we receive more inventory, your payment method will be charged and your order shipped. You can learn more about what devices Sphero products and apps are compatible with on the Sphero General Support Page! Order and Shipping Info When will my order ship? Where is my tracking number? In designing our products, we made it a point to use the highest-quality, stable Lithium Ion batteries possible, optimized for a balance between safety and performance. Do Sphero products contain Lithium Ion batteries?Īll of our Sphero products utilize rechargeable Lithium-Ion batteries as a power source. ![]() Sign up for our SDK email list to learn about SDK updates and announcements, as well as when new firmware is released. How do I stay informed about updates and announcements? Visit our community forum to post and share your projects. Where can I share my projects with other Sphero RVR creators? Visit our community forum to post questions, or help others with their questions. The Sphero Public SDK License can be found right here, on our website! Where do I get help? Get the Low Down on the Whole Sphero Family Where can I find the Public SDK license?
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